DRAFT – to be reviewed and approved by Richchem Lanka before launch.
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us within [X] days with your order number and photos. We will replace it or refund you.
Unopened products
[Whether unopened products in resaleable condition can be returned, and within how long, to be confirmed by Richchem Lanka.]
Products that cannot be returned
For quality and safety reasons, opened, mixed or partly used construction chemicals cannot be returned unless they are faulty.
Refunds
Approved refunds are paid by bank transfer to the account the payment came from.